Shipping policy

Shipping Policy — Kiswah Enterprises

Effective Date: 01 May, 2026

---

1. Shipping Coverage

We currently ship across Pakistan to all major cities and remote areas. International shipping is available on request for select products.

Domestic Shipping Areas:

• Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, and all other cities across Pakistan.

---

2. Processing Time

• Ready-to-Wear & Dry Fruits: 1-2 business days
• Unstitched Collections: 1-2 business days
• Custom/Pre-Order Items: 7-14 business days (we will notify you of any delays)

Orders placed before 2:00 PM are processed the same day. Orders after 2:00 PM are processed the next business day.

---

3. Delivery Time

Within Major Cities:

• Lahore, Karachi, Islamabad, Rawalpindi: 2-4 business days

Other Cities:

• Faisalabad, Multan, Sialkot, Peshawar, Quetta, etc.: 3-6 business days

Remote Areas:

• 5-10 business days

Note: Delivery times may vary during peak seasons (Eid, weddings) or due to unforeseen circumstances.

---

4. Shipping Charges

• Cash on Delivery (COD): Available nationwide with an additional fee of PKR 100.
• International Shipping: Charges calculated at checkout based on destination.

---

5. Shipping Methods

We partner with trusted courier services:

• TCS
• Leopards Courier
• Pakistan Post
• M&P Express

You will receive a tracking number via SMS/Email once your order is dispatched.

---

6. Order Tracking

Track your order anytime:

1. Check your email/SMS for the tracking number
2. Visit the courier's website and enter your tracking ID
3. Contact us at sales@kiswahenterprises.com or (+92) 311-4697522 for assistance

---

7. Shipping Restrictions

• We do not ship to P.O. Box addresses.
• Certain remote areas may require additional delivery time.
• International orders may be subject to customs duties and taxes (paid by the customer).

---

8. Delivery Issues

Failed Delivery Attempts: If the courier cannot reach you after 3 attempts, the order will be returned to our warehouse. Re-shipping fees will apply.

Damaged or Lost Packages: If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund.

---

9. International Shipping

• Available for UK, USA, UAE, Canada, and select countries.
• Processing time: 2-3 business days
• Delivery time: 7-15 business days (depending on destination)
• Customs duties and import taxes are the buyer's responsibility.

---

10. Contact Us

For shipping inquiries, contact us at:

📧 Email: sales@kiswahenterprises.com
📱 WhatsApp: (+92) 311-4697522
🌐 Website: www.kiswahenterprises.com

Note: Kiswah Enterprises is not responsible for delays caused by courier services, natural disasters, or government restrictions.