Refund policy

RETURN & REFUND POLICY

Effective Date: June 2026 | Last Updated: June 5, 2026

1. RETURN POLICY - 5 DAY GUARANTEE

We want you to be completely satisfied with your purchase. If you're not happy, we make returns easy!

Return Eligibility:

Your item must meet ALL of these conditions to be eligible for return:

• 1. Returned within 5 days of receiving your order
• 2. Item in original condition (unworn, unused, untouched)
• 3. Original tags attached (if applicable)
• 4. Original packaging intact
• 5. Receipt or proof of purchase provided

How to Initiate a Return:

Step 1: Contact Us

• 📧 Email: sales@kiswahenterprises.com
• 📱 WhatsApp: +92 347 4584929
• 📞 Phone: +92 347 4584929

Step 2: We'll Evaluate

• 1. We'll review your return request
• 2. We'll provide return instructions
• 3. We'll send you a return shipping label (if approved)

Step 3: Ship Back To

Kiswah Enterprises, House 105-C Government Housing Society Near Board Office Bahawalpur, Pakistan

Step 4: Inspection & Refund

• 1. We'll inspect your return
• 2. If approved, we'll process your refund
• 3. The refund goes to your original payment method

Important Return Notes:

• 1. Items sent without approval will NOT be accepted
• 2. Keep your tracking number for reference
• 3. Return shipping cost is the customer's responsibility (unless faulty)
  

2. DAMAGED OR DEFECTIVE ITEMS

What to Do:

Immediate Action Required: If your item arrives damaged, defective, or wrong:

• 1. Inspect immediately upon receiving the package
• 2. Take photos/videos of damage (proof)
• 3. Contact us immediately:
  • • 📧 Email: sales@kiswahenterprises.com
    • 📱 WhatsApp: +92 347 4584929
    • Include photos/videos of damage

Don't discard the damaged item

Our Response:

• 1. We'll evaluate the issue quickly
• 2. We'll make it right (replacement, refund, or credit)
• 3. Return shipping is FREE for damaged items
• 4. Priority processing for damage claims

3. REPLACEMENT POLICY - QUICK SWAP

What is Replacement?

Exchange a faulty/damaged item for a new one without a refund.

Replacement Eligibility:

• 1. Item is damaged or defective
• 2. Item is wrong/incorrect
• 3. Item arrived incomplete
• 4. Manufacturing defect found
• 5. Within a 5-day return window

Replacement Process:

Step 1: Notify Us

📧 sales@kiswahenterprises.com
📱 +92 347 4584929
Subject: Replacement Request
Include: Order number, photos, issue description

Step 2: Approval & Instructions

• 1. We'll review your claim (24-48 hours)
• 2. We'll approve and send a replacement shipping label
• 3. We'll send the replacement item immediately upon receiving your return

Step 3: Return & Receive

• 1. Send the damaged item back
• 2. Receive replacement item
• 3. No additional cost for you

Replacement Advantages:

• ⚡ Faster Refund
• 🚚 Free Return 
• 💨 New item sent before return received (sometimes)
• ✅ No Waiting

4. NON-RETURNABLE ITEMS

Cannot Be Returned:

Unfortunately, the following items cannot be returned under any circumstances:

🚫 PERISHABLE GOODS
   • Food items (dry fruits, dates, cereals, etc.)
   • Fresh products
   • Items with expiry dates

🚫 CUSTOM/PERSONALIZED ITEMS
   • Custom orders
   • Made-to-order products
   • Personalized items

🚫 PERSONAL CARE GOODS
   • Beauty products
   • Personal hygiene items
   • Used items

🚫 HAZARDOUS MATERIALS
   • Flammable liquids/gases
   • Dangerous goods
   • Restricted items

🚫 SALE ITEMS
   • Clearance products
   • Final sale items
   • Discount/promotional items (limited exceptions)

🚫 GIFT CARDS
   • Digital or physical gift cards
   • Non-refundable by nature

Note: If uncertain about a specific item, contact us before purchasing at sales@kiswahenterprises.com

5. REFUND PROCESS

Timeline:

Refund Details:

• 1. Refund process to the original payment method
• 2. Credit card refunds: 3-5 business days
• 3. Bank transfer refunds: 5-7 business days
• 4. JazzCash/EasyPaisa: 24-48 hours
• 5. We'll email you refund confirmation

Refund Deductions (if applicable):

Original Shipping: NOT refunded
Return Shipping: Customer pays (unless item faulty)
Restocking Fee: None (we don't charge)
Processing Fee: None (we don't charge)

What if the refund is Late?

If more than 15 business days have passed:

• 📧 Email: sales@kiswahenterprises.com
• 1. Include: Order number + refund details
• 2. We'll track and expedite immediately

6. EXCHANGE POLICY - DIFFERENT ITEM

How to Exchange:

If you want a different item (not a replacement for damage):

Best Method:

• 1. Return your current item (follow the return policy above)
• 2. Once the return is approved, make a new purchase
• 3. We may offer a courtesy credit for fast reorder

Express Exchange Option:

For faster service:

• 1. Contact us at sales@kiswahenterprises.com
• 2. Request "Express Exchange."
• 3. Send the new item first, then return the old item
• 4. Only for eligible customers

7. SPECIAL SITUATIONS

Wrong Item Received:

• 1. FREE return shipping (fully refunded)
• 2. Correct item sent immediately
• 3. No questions asked, 100% our mistake

Item Arrived Open/Unsealed:

• 1. Returnable (unopened condition not guaranteed for all products)
• 2. Full refund or replacement
• 3. Please provide photos

Partial Order Received:

• 1. Missing items sent immediately
• 2. Or a full refund for the missing portion
• 3. No return needed

Quality Issue (Not Damage):

• 📧 Contact us with details
• 📸 Provide photos/evidence
• We'll evaluate and offer a solution

8. DOMESTIC DELIVERY ONLY

Service Coverage:

• ✅ Pakistan Only - Nationwide

Return Address (Domestic Only):

Kiswah Enterprises House 105-C Government Housing Society Near Board Office Bahawalpur, Pakistan
Phone: +92 347 4584929
Email: sales@kiswahenterprises.com

Delivery Cities:

✅ Lahore | ✅ Karachi | ✅ Islamabad | ✅ Rawalpindi ✅ Faisalabad | ✅ Multan | ✅ Peshawar | ✅ Quetta ✅ Bahawalpur | ✅ All major cities

9. CONTACT & SUPPORT

Return Questions?

Email (Best for detailed issues): 📧 sales@kiswahenterprises.com

WhatsApp (Quick response): 📱 +92 347 4584929

Phone (Urgent matters): 📞 +92 347 4584929

Website: 🌐 www.kiswahenterprises.com

• 1. Contact form available
• 2. Live chat during business hours

10. CUSTOMER SATISFACTION GUARANTEE

🎯 OUR PROMISE TO YOU:

✅ 5-Day Money-Back Guarantee
✅ No Questions Asked (if eligible)
✅ Free Return Shipping (for faults)
✅ Fast Replacements (within 24-48 hours)
✅ Transparent Process (no hidden costs)
✅ Dedicated Support (24/7 availability)
✅ Quality Assurance (100% satisfaction)

Your happiness is our priority!

11. POLICY CHANGES & UPDATES

• 1. This policy is subject to change without notice
• 2. The latest version is always available at: www.kiswahenterprises.com/returns
• 3. Major changes will be communicated via email
• 4. Policy effective for all orders from June 2026 onwards